3 Bits of Advice on creating great customer experiences

The lovely Gillian James, managing director at TMI visits us at eatbigfish HQ on Bermondsey Street and talks to Adam about how TMI view service experience.

Here she explains why delivering great customer experiences are especially valuable to a Challenger Brand and gives us her 3 bits of advice on how Challengers should think about creating great customer experiences.

TMI are experts in service, performance and talent and specialise in designing compelling service experiences for clients such as Virgin, Marks & Spencers and Eurostar.