But appreciate the offer.

The key here, surely, is the sense of cynicism that travellers seem to feel Car Rental companies project almost as a totality. So for instance this year we flew to Pisa, and waited an hour and a half in a queue – inside, this time- to pick up our pre-booked Europcar. (And context is king, of course – this at the beginning of the holiday: tired from an early start, after packing/ working late, with fractious children…all this simply makes the sense of ‘this is just the way it is, if you fly on a Saturday’ acoompanied by a Gallic shrug all the more incentive to leaping over the desk and setting the scene for a really graphic CSI investigation.)

Which must make it an opportunity as well, right? What would it mean to be ‘The first Car Rental company not to take you for granted’? What three promises could you make me that I would seize, and you could deliver?
And then you’d have me every time.
Adam

Please email internationalcustserv[at]nationalcar.com with your contact information, the rental agreement number and any further details of your experience (employee names, etc).

- Elizabeth with National Car Rental